Delivery information

Royalspoonbill delivery information

What is the delivery charge?

We charge a flat fee of £4.95 for nationwide deliveries.

What days do you deliver on?

We deliver on Thursday.

Can I choose the time of delivery?

We don’t currently offer the option of selecting a delivery slot/time. You’ll receive a delivery notification via text or email on the day of your delivery with a one-hour time slot. We also take delivery instructions if you’re not home when we’re due to deliver.

DPD delivery

We use DPD for our deliveries. On the morning of delivery, you’ll receive a text or email notification with a one-hour delivery slot. This notification will also have the tracking number for your reference.

We decided not to have our own fleet of vans to deliver the boxes, as it will be going to add extra congestion on our already crowded roads.

Do I have to be home to receive my delivery?

One of the best things about getting a Royalspoonbill box is you don’t have to be home when we deliver. Our courier service (DPD) is able to leave your box in a safe place as specified by you under ‘Delivery instructions’ in your account. As we deliver perishable goods, we are unable to re-direct a box once it is with our courier service.

How we kept our food chilled and fresh?

We deliver your order in temperature controlled recyclable boxes with recyclable ice packs which keep your food chilled for up to 36 hours. Our ice packs may melt while your order is out for delivery; however, we test our box temperatures weekly to ensure our minimum chill time doesn’t change.

What do I do with my empty boxes? Can they be recycled?

Our cardboard boxes are FSC certified and can be put in your regular household recycling. The ice packs are also 100% recyclable and are filled with sterlized water (although we suggest re-using them as they make great picnic box or lunchbox coolers).

Is there anywhere in the UK you can’t deliver?

Unfortunately, the following postcodes are currently not covered by our courier for next day delivery so we can’t guarantee it will arrive fresh. AB31-AB56, BT, FK17-FK21, G83, GY9, HS1-HS9, IM, IV, JE, KA-KA27-KA28, KW0-KW17, PA20-PA78, PH20-PH25, PH27-PH99, ZE.